Privacy Policy

1. Scope and roles

SlotFill is provided by OviTech Solutions, LLC ("OviTech," "we," "us," or "our") for businesses that use Wix Bookings. This policy applies to the SlotFill app, waitlist widget, availability notifications, and this privacy page.

The business whose website you visit decides why and how its customer waitlist is used. For that customer information, the business is generally the data controller or business, and OviTech acts as its service provider or processor. OviTech is responsible for information used to operate, secure, support, and administer SlotFill. Wix separately controls information it handles under its own terms and privacy notices.

2. Information we process

Depending on how a business configures SlotFill, we may process:

• Waitlist contact details: name, email address, and, if enabled, phone number.
• Appointment preferences: service, staff or resource preference, date range, and preferred time window.
• Consent records: when you joined, the consent language shown, and when you left or opted out.
• Availability and delivery records: matching opening, offer, notification, delivery, claim, decline, expiration, and unavailable status.
• Wix business information: app installation identifier, relevant service and staff identifiers, availability, and booking-event information needed to operate the waitlist.
• Technical information: limited security, error, and request information generated when the app or this page is used.

SlotFill does not need payment card details, passwords, health notes, booking-form answers, cancellation reasons, or free-text customer notes. Please do not submit sensitive information through the waitlist.

3. How we use information

We process information only as reasonably necessary to:

• create and manage a customer’s waitlist request;
• match preferences with existing or newly opened appointment times;
• send transactional confirmations, opening alerts, unavailable updates, and opt-out confirmations;
• direct customers to the business’s Wix booking flow;
• operate the business dashboard and maintain accurate delivery records;
• prevent abuse, investigate errors, secure the service, and comply with law; and
• provide support and improve reliability using limited, de-identified operational information.

We do not sell personal information, use waitlist information for cross-business advertising, or add customers to general marketing lists through SlotFill.

4. How information is shared

We may disclose limited information to:

• The Wix business you joined: so it can administer its services and waitlist.
• Wix: to authenticate the app, read approved booking information, and send customers into the Wix booking flow.
• Resend: to deliver transactional SlotFill emails when email delivery is enabled.
• Service infrastructure: Wix app infrastructure stores operational app data, and Google Firebase hosts this public policy page and may process standard request logs.
• Authorities or transaction parties: when required by law, necessary to protect rights or safety, or as part of a corporate transaction subject to appropriate safeguards.

Service providers are permitted to process information only for the services they provide to us or the applicable Wix business.

5. Retention

We aim to retain identifiable waitlist contact details and preferences while a request is active and for up to 30 days after it is left, expires, or is otherwise closed. Identifiable availability, notification, and support records may be kept for up to 90 days. De-identified consent and aggregate operational records may be kept for up to 12 months or longer when reasonably necessary for legal compliance, security, or dispute resolution.

When a business uninstalls SlotFill, its active data is placed into a deletion process targeted for completion within 30 days, subject to backup rotation and information we must retain by law.

6. Your choices and privacy rights

Every availability email is intended to include a secure way to leave the waitlist. Opting out stops future SlotFill alerts for that request. You may also ask to access, correct, delete, or receive a copy of information associated with you, or object to or restrict certain processing where applicable law provides those rights.

Start with the business whose waitlist you joined because it controls the appointment relationship. You may also contact OviTech using the details below. We may need to verify your identity and identify the relevant business before completing a request.

7. Security

SlotFill is designed with tenant-separated records, restricted data permissions, encryption protections provided by its hosting platforms, expiring action links, rate limits, and bounded operational logging. No system can guarantee absolute security, but we work to use safeguards appropriate to the nature of the information.

8. Children

SlotFill is a business scheduling tool and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the app. Contact us if you believe a child submitted information improperly.

9. International processing

OviTech and its service providers may process information in the United States and other locations where they operate. When required, the applicable business and OviTech use appropriate measures for cross-border transfers.

10. Changes to this policy

We may update this policy as SlotFill changes or legal requirements evolve. We will post the updated policy here and revise the effective date. Material changes may also be communicated through the app or to affected businesses when appropriate.

11. Contact us

Questions, support requests, and privacy requests may be sent to: